Shift Leader: Lead Team, Elevate Guest Experience

Chicken Salad Chick; Norman (OK); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Employee meal discounts

Team recognition programs

Advancement opportunities

Job summary

Chicken Salad Chick in Norman, OK is seeking a Shift Leader (Hourly) to oversee daily restaurant operations on a shift basis. Responsibilities include supervising staff, training new team members, maintaining guest satisfaction, and ensuring quality and safety standards.

The role reports to the AGM/RGM and offers pay of $15.00–$16.00 per hour with potential for growth into higher leadership positions. This is a full-time, on-site opportunity with a focus on teamwork and excellent guest

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent is preferred but not required; some college coursework in hospitality or business management is a plus.
• Must have or be willing to obtain required food handler’s certification for respective state/local area.

Responsibilities

• Supervise, motivate, and manage restaurant staff during the shift.
• Train new employees in procedures, guest experience, and company standards.
• Monitor employee performance and provide balanced feedback.
• Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts.
• Coach and support team members in real time to improve speed, service, and execution.
• Ensure restaurant is staffed by executing schedule created and posted by RGM.
• Ensure the restaurant is clean, stocked, and operational during all hours of business.
• Enforce company policies and ensure adherence to health & safety regulations.

Skills

Customer service

Leadership

Communication

Time management

Problem-solving

Attention to detail

English fluency

Computer literacy

Health & safety knowledge

Education

High school diploma or equivalent

Job description

Chicken Salad Chick in Norman, OK is seeking a Shift Leader (Hourly) to oversee daily restaurant operations on a shift basis. Responsibilities include supervising staff, training new team members, maintaining guest satisfaction, and ensuring quality and safety standards.

The role reports to the AGM/RGM and offers pay of $15.00–$16.00 per hour with potential for growth into higher leadership positions. This is a full-time, on-site opportunity with a focus on teamwork and excellent guest