Hourly Shift Manager / Team Leader

The Press Club Grill; Centerville (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Chicken Salad Chick is seeking a Team Leader to assist the General Manager and Assistant Manager in daily restaurant operations, delivering superb guest experiences and maintaining an engaging work environment while helping the restaurant hit financial goals.

The role focuses on guest service and shift management, training hourly team members, ensuring food safety and quality, and upholding company procedures across dining room, service area and kitchen.

Qualifications

• Prior restaurant/retail experience is a plus.
• Ability to lead by example and train team.
• Strong communication with guests and teammates.
• Adherence to safety and sanitation standards.
• Reliability and punctuality.

Responsibilities

• Assist GM/AM in daily restaurant operation within budget.
• Ensure food quality and service standards.
• Train and counsel hourly team members on shifts.
• Provide outstanding hospitality to guests.
• Oversee shift operations and scheduling decisions.
• Ensure compliance with safety and sanitation regulations.

Skills

Fast-paced environment

Communication

Multitasking

Team leadership

Food safety awareness

Job description

Job Summary

The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

Essential Responsibilities

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Previous restaurant and/or retail experience a plus

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen, service area, or register.