Shift Leader: Lead Operations & Customer Care

Dunkin' Donuts; Scranton (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability and life insurance

Job summary

Dunkin' Donuts is hiring a Shift Leader to oversee store operations during your shift and drive high standards of service. You will lead a team, ensure fast, friendly, and accurate service, and help manage drive-thru performance and daily results.

As a Shift Leader, you will support the General Manager, nurture team talents, and foster a Caring culture for customers. Franchisee-owned opportunities emphasize growth from within and stake in a dynamic retail environment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service skills and a friendly, energetic demeanor.
• Ability to deploy crew, monitor drive-thru performance, and track results.

Responsibilities

• Lead store team during shift and ensure smooth daily operations.
• Maintain quality control of products and service standards.
• Support the General Manager and develop team members' skills.

Skills

Leadership

Customer service

Team management

Communication

Job description

Dunkin' Donuts is hiring a Shift Leader to oversee store operations during your shift and drive high standards of service. You will lead a team, ensure fast, friendly, and accurate service, and help manage drive-thru performance and daily results.

As a Shift Leader, you will support the General Manager, nurture team talents, and foster a Caring culture for customers. Franchisee-owned opportunities emphasize growth from within and stake in a dynamic retail environment.