Shift Leader — Lead Service & Team Growth

Naya; Burlington (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Commuter benefits

Employee meals

Growth opportunities

Job summary

NAYA is hiring experienced Shift Leaders in Burlington, MA to guide daily operations and deliver outstanding guest experiences. You will supervise a team, manage schedules, uphold food quality, and work to drive sales and profitability while maintaining high standards and safety.

You will lead with heart, develop colleagues, train successors, and ensure guest satisfaction from open to close, including nights, weekends and holidays, in a fast-paced Middle Eastern cuisine environment.

Qualifications

• 2+ years of leadership experience in a similar concept.
• Excellent written and verbal English.
• Ability to work nights, weekends and holidays.

Responsibilities

• Lead the team in running an efficient operation and delivering excellent customer service.
• Oversee daily shift schedules and ensure proper clock-in/out times based on sales volume.
• Manage food preparation and service to meet recipes, portioning and quality standards.
• Control cash handling, deposits, and reconciliation procedures.

Skills

Leadership

Team management

Customer service

English proficiency

Tools

Gmail

Microsoft Office

Job description

NAYA is hiring experienced Shift Leaders in Burlington, MA to guide daily operations and deliver outstanding guest experiences. You will supervise a team, manage schedules, uphold food quality, and work to drive sales and profitability while maintaining high standards and safety.

You will lead with heart, develop colleagues, train successors, and ensure guest satisfaction from open to close, including nights, weekends and holidays, in a fast-paced Middle Eastern cuisine environment.