Shift Lead: Fast-Paced Service Coach & Fan-First Leader

Bethyl Laboratories, Inc; Roseburg (OR); On-site; USD 1,928,640 - 2,479,680; Full time

Job summary

Dairy Queen in Roseburg, OR is seeking positive, energetic crew members to deliver fan-first service in a fast-paced environment. You will greet fans, assist in restaurant operations, and help maintain a clean, inviting dining area.

If you value teamwork, accountability, and sharing smiles, you can grow with our team. Prior quick-service experience and the ability to supervise areas during shifts are a plus.

Qualifications

• Minimum 6+ months of high-volume quick service restaurant experience.
• High School diploma or equivalent.
• Capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• Highly organized and detail oriented.
• Work well under pressure with a positive attitude.
• Able to stand throughout shift and lift up to 50 pounds.
• Exhibit good manners, personal hygiene, and promptness.
• Have fun and maintain a positive attitude at all times.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan-first service.
• Assist in the management of specific areas of the restaurant during shifts.
• Pace the crew to high performance and resolve bottlenecks in workflow.
• Assist the GM and Assistant Managers with training and coaching crew members.
• Ensure the restaurant is properly organized and staffed.
• Create and maintain a positive, safe, clean, inviting environment.
• Solve fan concerns following service recovery standards.
• Be a team player and maintain good relations with staff and management.
• Model performance standards for all team members.

Skills

Customer service

Team supervision

High-volume restaurant

Attention to detail

Communication

Job description

Dairy Queen in Roseburg, OR is seeking positive, energetic crew members to deliver fan-first service in a fast-paced environment. You will greet fans, assist in restaurant operations, and help maintain a clean, inviting dining area.

If you value teamwork, accountability, and sharing smiles, you can grow with our team. Prior quick-service experience and the ability to supervise areas during shifts are a plus.