Shift Leader: Lead Fast-Paced Shifts & Grow Your Career

Far West Services, LLC; Santa Ana (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Training

Free Shift Meal

Career Growth Opportunities

Internal Promotion Opportunities

Job summary

Far West Restaurant Group is seeking a Shift Leader to help oversee daily restaurant operations and ensure guest satisfaction. You will support the General Manager and Assistant Manager by leading shifts, coaching team members, and upholding high standards of service.

We value a positive attitude, reliability, and strong communication. This role offers growth opportunities within the restaurant and a pathway to future management opportunities.

Qualifications

• 1 year of restaurant, retail, or leadership experience preferred.
• Food Handler Certification when applicable.
• Strong communication and problem-solving skills.
• Reliable attendance and flexibility to support business needs.
• Experience using a Point of Sale (POS) system preferred.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicating restaurant needs and maintenance concerns management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.

Skills

Leadership

Communication

Problem-solving

Attendance reliability

Team coaching

Guest service

Education

Food Handler Certification

Tools

POS system

Job description

Far West Restaurant Group is seeking a Shift Leader to help oversee daily restaurant operations and ensure guest satisfaction. You will support the General Manager and Assistant Manager by leading shifts, coaching team members, and upholding high standards of service.

We value a positive attitude, reliability, and strong communication. This role offers growth opportunities within the restaurant and a pathway to future management opportunities.