Shift Leader: Lead Fast-Paced Pizza Team

America's Pizza Company, LLC; City of Rome (NY); On-site; USD 17,000 - 30,000; Full time

Job summary

Pizza Hut is seeking a Shift Leader to supervise daily restaurant operations and drive team performance. You will train staff, uphold Pizza Hut and Tasty Hut standards, and lead by example to deliver high-quality food and service during shifts.

The role emphasizes guest satisfaction, safety, and compliance with brand guidelines, while supporting inventory, scheduling, and performance feedback across the team.

Qualifications

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM courses 4-5
• Proficient at Microsoft Office
• Reliable Transportation and Computer basics
• Valid Driver's License Preferred
• Communicate, Give Feedback in Positive Manner
• National Sex Offender Registry Check
• Motor Vehicle Record

Responsibilities

• Take Ownership and Responsibility of Restaurant and Team During Shifts
• Train Team Members to Pizza Hut and Tasty Hut, LLC Standards
• Use BLAST to Resolve All Customer Complaints and Always Puts Customer Needs First
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Responsible for Inventory and Food Orders
• Enforce and Follow Pizza Hut Service Principals
• Deliver it Fast, Make Food We are Proud to Service, Service with a Smile
• Assist RGM With Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Deliver High Customer Satisfaction Results on All Shifts
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Delegate and Manage Team Member Workload While Running Shifts
• Compliant with All Laws and Regulations
• Conduct Inventory Counts and Audits
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Manages and Adheres to Employee Handbook and Policies (Cash Controls, Anti-Harassment, etc.)
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Skills

Serv Safe Certified

Shift Leader

Microsoft Office

Computer Basics

Education

MSM courses 4-5

Tools

Hutlink

Learning Zone

Pizzapedia

Job description

Pizza Hut is seeking a Shift Leader to supervise daily restaurant operations and drive team performance. You will train staff, uphold Pizza Hut and Tasty Hut standards, and lead by example to deliver high-quality food and service during shifts.

The role emphasizes guest satisfaction, safety, and compliance with brand guidelines, while supporting inventory, scheduling, and performance feedback across the team.