Shift Leader: Lead Crew, Elevate Guest Experience

Dunkin'; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Dunkin' in Bethesda is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team, while recognizing successes and delivering timely feedback.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, basic computer knowledge, and are 18+ with a high school diploma or equivalent preferred.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.

Skills

Supervisory experience

Math

Writing

Basic computer skills

Age 18+

Education

High School diploma or equivalent

Job description

Dunkin' in Bethesda is seeking a Shift Leader to coach Crew Members during shifts, ensuring operational Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team, while recognizing successes and delivering timely feedback.

Ideal candidates have restaurant or supervisory experience, strong math and writing skills, basic computer knowledge, and are 18+ with a high school diploma or equivalent preferred.