Shift Leader: Lead Crew & Deliver Top Guest Service

Dunkin'; Hilltown Township (Bucks County); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Health benefits

Growth opportunities

Zusammenfassung

Dunkin’ is hiring Shift Leaders to coach Crew Members and drive operational excellence at our Dunkin’ franchise location. You’ll set goals, assign responsibilities, and motivate the team through feedback, recognition, and hands‑on leadership.

In this fast‑paced environment, you’ll ensure quality, food safety, and guest satisfaction while supporting daily training and development. Competitive hourly pay and employee discounts are offered as part of the role.

Qualifikationen

• Must be able to communicate in English clearly and effectively.
• Basic math and writing skills are required.
• Previous fast food or quick service restaurant experience is required.
• Strong guest focus with the ability to anticipate needs and exceed expectations.
• Effective problem‑solving and decision‑making skills.
• Ability to build and lead effective teams by placing the right people in the right roles.

Aufgaben

• Support the training and development of Crew Members as directed by the General Manager or Assistant Manager.
• Communicate shift goals and hold team members accountable for performance.
• Serve as a role model for outstanding guest service, always prioritizing our guests.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine‑in, takeout, and drive‑thru guests.
• Take orders and handle payments at the front counter or drive‑thru (as applicable).
• Deliver outstanding guest service with a positive attitude.
• Keep workstations, equipment, and guest areas clean and organized.
• Stock and organize inventory and refrigerated areas.
• Communicate clearly with managers and teammates.
• Drive a sense of urgency to ensure guest needs are met and issues are resolved promptly.
• Reinforce proper use of systems, tools, and procedures, correcting deficiencies as needed.
• Monitor quality, service, cleanliness, and safety standards throughout the shift.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce compliance with all cleanliness, food safety, health, and security policies.
• Report equipment issues, share performance feedback, and communicate opportunities for improvement to management.
• Comply with all restaurant, brand, and franchisee policies and procedures.

Kenntnisse

Fluent English

Leadership

Customer service

Basic math

Fast food experience

Food safety awareness

Jobbeschreibung

Dunkin’ is hiring Shift Leaders to coach Crew Members and drive operational excellence at our Dunkin’ franchise location. You’ll set goals, assign responsibilities, and motivate the team through feedback, recognition, and hands‑on leadership.

In this fast‑paced environment, you’ll ensure quality, food safety, and guest satisfaction while supporting daily training and development. Competitive hourly pay and employee discounts are offered as part of the role.