Shift Leader — Lead, Coach & Elevate Guest Service

Workstream; Zanesville (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarships & certifications

Tuition assistance

Health and dental benefits

Free meal on shift

Employee discounts

Leadership development

Competitive pay

Job summary

Chick-fil-A Zanesville is seeking a Team Leader who embodies our values and serves with a servant’s heart. You will support senior leadership in daily operations, coach team members, and ensure exceptional guest service in a fast-paced restaurant environment.

The role emphasizes leading by example, maintaining high standards, and fostering a positive, people-focused atmosphere with opportunities for personal and professional development.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Be willing and able to work outside year-round
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred

Responsibilities

• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Offer immediate and respectful response to Guest's needs

Skills

Customer service

Communication

Leadership

Teamwork

Problem solving

Job description

Chick-fil-A Zanesville is seeking a Team Leader who embodies our values and serves with a servant’s heart. You will support senior leadership in daily operations, coach team members, and ensure exceptional guest service in a fast-paced restaurant environment.

The role emphasizes leading by example, maintaining high standards, and fostering a positive, people-focused atmosphere with opportunities for personal and professional development.