Team Leader

Workstream; Zanesville (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Tuition assistance

Scholarships and certifications

Health, Dental, Vision Insurance

Free meal on shift

Employee discounts

Job summary

Chick-fil-A Zanesville is seeking a Team Leader who embodies a people-focused service culture and a servant’s heart. You’ll support senior leadership to execute daily operations and coach team members to uphold our standards of service and efficiency.

You will lead by example, open/close shifts, and ensure timely guest satisfaction while maintaining a fast-paced workplace that values teamwork and personal growth.

Qualifications

• Must have strong customer service focus.
• Excellent communication skills.
• Able to work in a fast-paced environment.
• Reliable transportation.

Responsibilities

• Support senior leadership in executing daily operations and maintaining accountability for Operational Excellence.
• Coach and develop team members; lead by example and set a positive tone.
• Open/close shifts, be a key holder, count drawers, and finalize day.

Skills

Leadership

Customer service

Communication

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

At Chick-fil-A Zanesville, we believe working with us is more than just a job; it’s a chance to grow and develop in a people-focused atmosphere. As a Shift Leader, you'll play a crucial role in our daily operations while cultivating a culture of service and excellence. At Chick-fil-A Zanesville, our mission is to create remarkable experiences that lead to impact that matters. Join our team and enjoy numerous benefits, including a fun work environment, flexible scheduling, and opportunities for personal and professional growth!

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others


• Flexible scheduling (and closed on Sundays)


• Intentional growth and development to help you reach your professional goals


• Access to Team Member scholarships and certifications to support your educational and/or career journey


• Tuition assistance opportunities to further your education alongside growing your career


• Leadership that genuinely invests in your success, both personally and professionally


• Competitive pay


• Employee discount, including a free meal on every shift


• Access to Health, Dental, Vision Insurance, Life Insurance and Short-Term/Long-Term Disability (for full-time employees)


• 100% Employer-paid Employee Assistance Program for Team Members and their Dependents


• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant


• Offer immediate and respectful response to Guest's needs


• Assist in training of new hires, set the tone for a shift, and act as a role model for our team


• Be a friendly, encouraging team player


• Open and/or close, lead shifts, key holder


• Count drawers and finalize day


• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile


• Create and Maintain Eye Contact


• Speak Enthusiastically


• Make Emotional Connections with Guests


• Reliable transportation


• Ability to work in a fast-paced environment


• Be willing and able to work outside year-round


• Strong people skills with a desire to serve Team Members


• Strong commitment to superior customer service


• Ability to manage Team Member behavioral and performance issues


• Ability to work in a team environment with shared ownership and responsibility


• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.