Shift Leader: Lead, Coach, and Elevate Service

Wingstop - FWS; Rancho Santa Margarita (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Training

Free Shift Meal

Internal Promotion Opportunities

Job summary

Far West Services, a Wingstop franchisee, is seeking a Shift Leader to guide daily restaurant operations and deliver an exceptional guest experience. You will support the General Manager and Assistant Manager, coach team members, and maintain operational standards to ensure smooth shifts.

This leadership role emphasizes integrity, clear communication, and accountability, with opportunities for growth through training and development programs within a fast-paced environment.

Qualifications

• Positive attitude and leadership mindset.
• At least 1 year of restaurant, retail, or leadership experience preferred.
• Experience using a Point of Sale (POS) system preferred.
• Strong communication and problem-solving skills.
• Available to support business needs.

Responsibilities

• Lead daily shift operations and support restaurant performance.
• Coach and encourage team members during each shift.
• Lead by example and promote a positive team culture.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Ensure food safety, cleanliness, and operational standards are maintained.
• Monitor ticket times and help deliver orders within quoted readiness times.
• Ensure safety procedures are followed to keep teams and guests safe.
• Support cash handling and ensure company procedures are followed.
• Assist with opening, closing, and shift changing responsibilities.
• Communicating restaurant needs and maintenance concerns to management.
• Help train and develop new team members.
• Step into any position as needed to support the success of the restaurant.

Skills

Leadership

Communication

Problem-solving

Guest service

Coaching

Accountability

Tools

POS system

Job description

Far West Services, a Wingstop franchisee, is seeking a Shift Leader to guide daily restaurant operations and deliver an exceptional guest experience. You will support the General Manager and Assistant Manager, coach team members, and maintain operational standards to ensure smooth shifts.

This leadership role emphasizes integrity, clear communication, and accountability, with opportunities for growth through training and development programs within a fast-paced environment.