Shift Leader / Key Holder

The Muransky Companies; Byron Township (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Great pay

Work-life balance

Discounts

Tuition support

Training and advancement

Benefits package

Job summary

Chestnut Land Company is seeking a Shift Leader for Auntie Anne's inside Tanger Outlets Grand Rapids. You will direct restaurant operations in the absence of the General Manager, ensuring food quality, guest service, and workplace safety.

You will lead the team, manage scheduling, coach new staff, and ensure orders are taken with a friendly attitude while serving our pretzels to perfection. Opportunities for advancement and training are provided.

Qualifications

• Must be 18 years of age or older.
• Strong communication skills and a team-oriented mindset.
• Previous restaurant, retail, or leadership experience is a plus, but not required!

Responsibilities

• Lead the Team: Monitor employee breaks, manage daily scheduling, and prevent unnecessary overtime.
• Develop Talent: Assist with training and coaching new employees to set them up for success.
• Deliver Quality: Prep, bake, and serve our signature golden-brown pretzels to perfection.
• Connect with Guests: Greet customers and accurately take orders with a friendly, positive attitude.

Job description

Shift Leader – Auntie Anne's (Tanger Outlets Grand Rapids)

Love the smell of freshly baked pretzels? Come grow your leadership career with Chestnut Land Company, the nation’s largest and fastest-growing domestic franchise partner of Auntie Anne’s Pretzels! We pride ourselves on providing a fun, supportive workplace where your voice is heard, your achievements are recognized, and "fun" is the rule rather than the exception. #CLC

What We Offer

• Great Pay: $15.25/hour + tips (tips average an additional $2.00 - $3.00/hour)
• Work-Life Balance: Mall hours mean no super late nights or crazy early mornings
• Discounts & Perks: Generous employee discount on your favorite snacks
• Investment in You: Paid training and clear opportunities to advance within the company
• Tuition Support: Tuition reimbursement program to help you with your education
• Benefits Package: Potential eligibility for Health, Dental, Vision, Life Insurance, and a 401(k)

Your Role as a Shift Leader

As a Shift Leader, you will direct restaurant operations in the absence of the General Manager and Assistant Manager. You will ensure our team achieves the highest standards of food quality, guest service, and workplace safety.

• Lead the Team: Monitor employee breaks, manage daily scheduling, and prevent unnecessary overtime.
• Develop Talent: Assist with training and coaching new employees to set them up for success.
• Deliver Quality: Prep, bake, and serve our signature golden-brown pretzels to perfection.
• Connect with Guests: Greet customers and accurately take orders with a friendly, positive attitude.

Job Requirements

• Must be 18 years of age or older.
• Strong communication skills and a team-oriented mindset.
• Previous restaurant, retail, or leadership experience is a plus, but not required!

About Our Franchise

Chestnut Land Company started in 1994 and has grown to operate over 100 Auntie Anne's and Cinnabon locations across 14 states. Headquartered in Boardman, Ohio, we occupy some of the country’s most prestigious shopping venues and outlet centers. We are proud to be a place where you can start a career, grow professionally, and make a real difference.

Visit our website to learn more: www.chestnutland.com