Shift Leader: Inspire Teams, Elevate Guest Experience

Caribou Coffee; Superior (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Caribou Coffee in Superior, Wisconsin is seeking a Shift Leader to guide daily operations in partnership with the General Manager or Assistant General Manager. You will ensure the team clearly understands goals, expectations, products, cleanliness, new directives and guest connections during the shift.

The role emphasizes coaching, training, and maintaining high standards, while driving sales and ensuring exceptional guest experiences.

Qualifications

• 1 year of leadership, restaurant, retail or customer service experience required or proper Caribou Coffee training to lead shifts.
• Able to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed consistently.
• Coach and provide feedback to team members during shifts.

Skills

Leadership

Customer Service

Communication

Teamwork

Coaching

Problem Solving

Education

High school diploma or GED

Job description

Caribou Coffee in Superior, Wisconsin is seeking a Shift Leader to guide daily operations in partnership with the General Manager or Assistant General Manager. You will ensure the team clearly understands goals, expectations, products, cleanliness, new directives and guest connections during the shift.

The role emphasizes coaching, training, and maintaining high standards, while driving sales and ensuring exceptional guest experiences.