Shift Leader: Inspire Team, Elevate Service

Zax LLC; Douglasville (GA); On-site; USD 20,664,000 - 23,419,000; Full time

Benefits offered by this job

Free meals on shift

Flexible schedule

401(k) with employer match

Medical, dental, and vision insurance

Employer-paid life insurance

Disability insurance

Job summary

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people required to execute a shift. You will supervise and delegate tasks, respond to guest concerns, and ensure standards are met while opening and closing tasks are handled.

The role emphasizes coaching, training, and maintaining safety and quality as you guide a team through busy periods. You’ll monitor inventory, assist with schedules, and uphold company policies while delivering a fast, friendly guest

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Part-time: 9 to 28 hours per week
• Full-time: 32 to 40 hours per week
• Background check required
• Leadership qualities and ability to interact cooperatively with others
• Follows company standards with regards to employee time punches
• Strong interpersonal and verbal communication skills
• Technological savvy; knowledge of required company software and tools
• Strong problem-solving skills
• Ability to multi-task and manage time effectively
• Conflict resolution skills
• Servant leader mindset
• Leadership experience preferred

Responsibilities

• Complete all training requirements including: Zaxbys Shift Leader Development Plan and Food Safety Certification.
• Create a culture of high-performance and train and coach team members to meet company standards.
• Mentor, coach, and develop team members and communicate performance concerns to the General Manager.
• Prioritize guest and team member experience and resolve complaints in a friendly, respectful manner.
• Maintain a positive culture and healthy team morale through recognition and leading by example.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are upheld.

Skills

Leadership

Communication

Multi-tasking

Time management

Problem solving

Safety compliance

Tech proficiency

Tools

Company software/tools

Job description

Zax LLC in Georgia is seeking a Shift Leader to manage the product, process, and people required to execute a shift. You will supervise and delegate tasks, respond to guest concerns, and ensure standards are met while opening and closing tasks are handled.

The role emphasizes coaching, training, and maintaining safety and quality as you guide a team through busy periods. You’ll monitor inventory, assist with schedules, and uphold company policies while delivering a fast, friendly guest