Shift Leader — Inspire Service & Team Excellence

Buffalo Wild Wings; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free and discounted products

Career advancement opportunities

Fun, energetic work environment

Competitive pay

Job summary

Dunkin in Orlando is hiring a Shift Leader to be the heart of the team, ensuring smooth operations, guest service, and a positive work environment. You will inspire and motivate your crew to deliver the Dunkin experience with enthusiasm and efficiency.

You will coach and mentor teammates, uphold brand standards, and help create a fun, energetic workplace with opportunities for growth.

Qualifications

• 1 year of consecutive shift leadership with the same company in a fast-paced food service environment.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Basic math and cash handling skills.
• Professional references required.

Responsibilities

• Greet guests with a smile and provide prompt, friendly service.
• Resolve guest issues with professionalism and courtesy.
• Ensure guest satisfaction through high-quality products and service.
• Delegates tasks and provides clear direction to team members.
• Coach and mentor team members to improve performance and develop skills.
• Foster a positive and supportive team environment.
• Communicate effectively with team members and management.
• Ensure adherence to brand standards and procedures.
• Maintain a clean and organized workspace.
• Follow food safety and hygiene protocols.
• Manage inventory and supplies efficiently.
• Operate POS systems and handle cash transactions accurately.
• Address and resolve operational issues promptly.
• Handle customer complaints with professionalism.

Skills

Leadership

Communication

Teamwork

Cash handling

Flexible schedule

References

Job description

Dunkin in Orlando is hiring a Shift Leader to be the heart of the team, ensuring smooth operations, guest service, and a positive work environment. You will inspire and motivate your crew to deliver the Dunkin experience with enthusiasm and efficiency.

You will coach and mentor teammates, uphold brand standards, and help create a fun, energetic workplace with opportunities for growth.