Shift Leader — Inspire Guest Joy & Team Excellence

Bagel Brands; Town of Brookfield (WI); On-site; USD 22,041 - 30,307; Full time

Job summary

Caribou Coffee is seeking a Shift Leader in Brookfield, WI, to guide daily store operations and lead a high-performing team. You will partner with the General Manager to set expectations, train teammates, and ensure outstanding guest experiences.

You will coach team members, manage shifts, and uphold standards while maintaining a welcoming environment for customers in our Brookfield location. Join our team and help drive community connections and strong performance.

Qualifications

• 1 year or more of leadership, restaurant, retail, or customer service experience.
• Able to work early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed on the floor.
• Coach and provide feedback to teammates during the shift.
• Assist with store operations, inventory, and deposits as needed.
• Communicate clearly to the team and delegate tasks effectively.
• Support the General Manager and assist in achieving store goals.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader in Brookfield, WI, to guide daily store operations and lead a high-performing team. You will partner with the General Manager to set expectations, train teammates, and ensure outstanding guest experiences.

You will coach team members, manage shifts, and uphold standards while maintaining a welcoming environment for customers in our Brookfield location. Join our team and help drive community connections and strong performance.