Shift Leader Gelato Team Member

Amorino; Boston (MA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

50% on gelato

Performance bonuses

Flexible schedule

Opportunities for growth

Job summary

Ontario Trillium Foundation in Boston is seeking a dedicated Shift Leader to enhance customer service and lead a fast-paced team. As a Shift Leader, you will lead shifts, ensure excellent service, and support team members daily. The ideal candidate has a positive attitude, strong work ethic, and customer service skills. This part-time role requires flexibility, as shifts may include evenings and weekends. Enjoy competitive wages, tips, and discounts on gelato while thriving in a team-oriented environment.

Qualifications

• Ability to maintain energy and focus during busy shifts.
• Reliable, punctual, and professional attitude required.
• Comfortable working on your feet in a fast-paced environment.

Responsibilities

• Lead the team during shifts and set energy standards.
• Ensure every customer receives outstanding service.
• Support, motivate, and coach team members during service.

Skills

Customer service skills

Positive attitude

Strong work ethic

Team-oriented mindset

Job description

Looking for a fast-paced leadership role in a positive, team-oriented environment?

We’re hiring an energetic and dependable Shift Leader who enjoys working with people and takes pride in delivering exceptional service while supporting and guiding a team. This is a great opportunity for someone looking to take the next step in customer service and hospitality leadership.

What You’ll Do

• Lead the team during shifts and set the standard for energy and professionalism
• Ensure every customer receives outstanding service
• Serve gelato and create custom gelato roses with a spatula (full training provided)
• Work quickly and efficiently during busy rushes while keeping the team organized
• Support, motivate, and coach team members during service
• Handle transactions accurately and oversee cash procedures
• Maintain a clean, organized, and well-stocked workspace
• Assist with opening and closing procedures

Schedule Requirements

Our operating hours are 11:00 AM to 11:30 PM, with closing shifts ending around midnight.

• Flexible availability is required
• Must be available evenings and weekends
• Must have availability through September

This role is ideal for someone who can commit to a regular part‑time schedule and takes their work responsibilities seriously.

What We’re Looking For

• Positive attitude and strong work ethic
• Comfortable working on your feet in a fast‑paced environment
• Reliable, punctual, and professional
• Able to maintain energy and focus during busy shifts
• Proactive and team‑oriented mindset
• Strong customer service skills and a genuine enjoyment of working with people

Why Join Us?

• Competitive wages + tips and performance bonuses
• Awesome, team‑oriented environment
• Opportunities for quick professional growth and development
• Flexible schedule
• 50% on gelato

If you’re dependable, energetic, and ready to be part of a supportive team, we’d love to hear from you.