Shift Manager

Workstream; Avon (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full-time role with competitive pay

Comprehensive health benefits

Meal allowance

Paid training

Family-friendly hours

Job summary

A national restaurant franchise is looking for a Shift Manager to assist in the daily operations of its restaurants. You will lead a team, ensure high standards of hospitality, and manage various operational tasks including labor and food cost control. Successful candidates should demonstrate strong leadership and communication skills, with a willingness to assist teammates. The role requires physical stamina to work long shifts and handle various responsibilities in a fast-paced environment. Apply today and be part of fostering exceptional guest experiences.

Qualifications

• Ability to lead and motivate team members and manage daily operations.
• Must have a professional appearance and demeanor.
• Availability to work varied hours including nights and weekends.
• Ability to operate a point-of-sale system.
• Willingness to jump in and assist coworkers; team-player mindset.

Responsibilities

• Teach and practice hospitality standards.
• Lead by example with strong time-management skills.
• Assess team-member performance and coach them.
• Practice situational management and maintain a sense of urgency at all times.
• Correct operational mistakes with the goal of satisfying the guest.
• Spend the majority of time on the restaurant floor (not in the office).
• Assess team-member performance, coach and develop them, and build a positive team culture.
• Reduce waste, manage labor and improve overall efficiency.
• Maintain the cleanliness and maintenance of the facility and equipment.
• Foster strong vendor relations and ensure product execution is on point.

Skills

Natural leadership skills

Strong communication skills

Self-starting personality

Point-of-sale system usage

Team-player mentality

Tools

POS system

Job description

Why You’ll Love Working Here

• Full‑time role with competitive pay based on experience
• Comprehensive health benefits including medical, dental and vision
• Meal allowance to enjoy Freddy’s on‑or off‑duty
• Paid training and opportunities for advancement
• Family‑friendly hours and a culture that values teamwork and hospitality

About the Role

Freddy’s Shift Managers assist the Assistant and General Manager in the daily operations of our restaurants, providing leadership and motivating team members to meet operational goals. You’ll control labor and food costs, build relationships with guests, handle guest issues and serve as a model of hospitality.

Key Responsibilities

• Teach and practice Freddy’s standards of hospitality, quality and cleanliness
• Lead by example; be organized and vocal, with strong time‑management skills
• Demonstrate a willingness to learn and accept coaching/constructive criticism
• Practice situational management and maintain a sense of urgency at all times
• Correct operational mistakes with the goal of satisfying the guest
• Spend the majority of time on the restaurant floor (not in the office)
• Assess team‑member performance, coach and develop them, and build a positive team culture
• Reduce waste, manage labor and improve overall efficiency
• Maintain the cleanliness and maintenance of the facility and equipment
• Foster strong vendor relations and ensure product execution is on point

Required Skills & Experience

• Natural leadership skills with a self‑starting personality and even disposition
• Professional appearance and demeanor at all times
• Strong communication skills with guests and team members
• Ability to use a point‑of‑sale system
• Willingness to jump in and assist co‑workers; team‑player mentality

Physical Requirements

• Availability to work a variety of hours (days, nights and weekends) within the local metro area
• Ability to stand or walk for up to a 10‑hour shift and lift up to 40lbs
• Willingness to bend, stoop and occasionally use a ladder

Our Philosophy

A happy team means happy guests. As a Freddy’s Supervisor you’ll model exceptional hospitality in every interaction, motivate others and help create memorable experiences for our guests. If you’re ready to lead with energy and compassion, apply today!

Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast‑casual restaurant franchise best known for its cooked‑to‑order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world‑class guest service.