Shift Leader: Lead Hands-On, Fast-Paced Team

Five Guys logo; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Fast-paced environment

Hands-on leadership experience

Brand values

Job summary

Five Guys Operations LLC is hiring a Shift Leader to guide the team on each shift and set the tone on site. You’ll lead by example, work side-by-side with your crew, and ensure every guest leaves impressed.

Ideal candidates have 1–2 years in restaurant, retail, or hospitality with leadership experience. Expect fast-paced days, strong teamwork, and opportunities to grow into roles like Assistant or GM.

Qualifications

• 1–2 years of restaurant, retail, or hospitality experience (leadership preferred).
• Team-first mindset with strong communication skills.
• Leads by doing—not just directing.
• Ability to stay cool and make decisions in a fast-paced environment.
• Basic math and comfort using POS systems.

Responsibilities

• Lead the shift and step in to run operations when management isn’t on site.
• Jump into every position—cashier, grill, prep, fries, dining room—no task is too small.
• Deliver fast, accurate service and create a great guest experience every time.
• Coach, support, and motivate crew members to perform at their best.
• Help train new team members and build a strong, positive culture.
• Keep the restaurant clean, safe, and up to brand standards.
• Manage shift tasks like breaks, cash handling, and closing reports.

Skills

Leadership

Teamwork

Communication

Decision making

Tools

POS systems

Job description

Five Guys Operations LLC is hiring a Shift Leader to guide the team on each shift and set the tone on site. You’ll lead by example, work side-by-side with your crew, and ensure every guest leaves impressed.

Ideal candidates have 1–2 years in restaurant, retail, or hospitality with leadership experience. Expect fast-paced days, strong teamwork, and opportunities to grow into roles like Assistant or GM.