Shift Leader: Guest Service & Team Coach

Dunkin'; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Employee discounts on food and drinks

Health, dental, and vision benefits (t

Long-term growth opportunities

Job summary

Dunkin’ is seeking a Shift Leader to coach Crew Members, set shift goals, and lead by example to deliver fast, friendly guest service. You’ll ensure quality products and a clean, safe environment across all stations and shifts.

As a key member of a Dunkin’ franchise team, you will help train staff, manage operations, and uphold brand standards while driving a positive guest experience. This role offers growth opportunities within a fast-paced, team‑oriented environment.

Qualifications

• Fluent in spoken and written English.
• Basic math and writing skills needed.
• Experience in fast food or quick service restaurants preferred.
• Able to lead and develop a team during shifts.
• Strong focus on food safety and health guidelines.

Responsibilities

• Support training and development of Crew Members as directed by management.
• Communicate shift goals and hold team accountable for performance.
• Serve as a role model for guest service and positivity.
• Prepare food and beverages quickly and accurately.
• Assemble and package orders for dine-in, takeout, and drive-thru.
• Take orders and handle payments at the counter or drive-thru.
• Deliver outstanding guest service with a positive attitude.
• Keep workstations, equipment, and guest areas clean and organized.
• Stock and organize inventory and refrigerated areas.
• Communicate clearly with managers and teammates.
• Drive urgency to meet guest needs and resolve issues promptly.
• Reinforce proper use of systems and procedures and correct deficiencies.
• Monitor quality, service, cleanliness, and safety standards.
• Ensure restaurant standards and marketing initiatives are executed properly.
• Enforce cleanliness, food safety, health, and security policies.
• Report equipment issues and opportunities for improvement to management.
• Comply with all restaurant, brand, and franchisee policies.

Skills

English fluency

Basic math

Team leadership

Problem solving

Food safety adherence

Job description

Dunkin’ is seeking a Shift Leader to coach Crew Members, set shift goals, and lead by example to deliver fast, friendly guest service. You’ll ensure quality products and a clean, safe environment across all stations and shifts.

As a key member of a Dunkin’ franchise team, you will help train staff, manage operations, and uphold brand standards while driving a positive guest experience. This role offers growth opportunities within a fast-paced, team‑oriented environment.