Shift Leader (Guest Service Representative / Crafter)

Nothing Bundt Cakes; Baton Rouge, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great operating hours

Holidays observed

Team building outings

Employee discounts

Career training and growth

Job summary

Nothing Bundt Cakes in Baton Rouge, LA is hiring a Shift Leader to help open and close the bakery, supervise Guest Services, and bridge crafting with frosting to ensure timely orders. The role emphasizes creating a warm, welcoming atmosphere for guests both in person and by phone, and handling light crafting department duties.

You will balance POS at the front, assist with walk-in orders, maintain clean, stocked crafting areas, follow the Crafting Manual, and coordinate order timing between

Qualifications

• Ability to work as part of a team.
• Strong communication skills with guests and team members.
• Attention to detail in order accuracy and presentation.
• Ability to multitask across service, crafting, and clerical tasks.
• Friendly, outgoing demeanor with a customer-first mindset.

Responsibilities

• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions to guests with walk-in orders and add-ons.
• Assist phone-in guests with their orders and manage the POS accurately.
• Maintain clean, merchandised retail area and inventory of crafting materials.
• Coordinate timing of orders between Guest Services and Frosting departments.

Skills

Teamwork

Communication

Attention to detail

Multitasking

Outgoing personality

Sales ability

Initiative

Integrity

Customer service

Job description

COMPANY AND CULTURE:

At Nothing Bundt Cakes, the Shift Leader assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we’ve crafted a place to work that’s fun and rewarding for the creative side of you.

JOB POSITION:

The Shift Leader fills in for the Manager and assists in opening and closing duties. The Shift Leader creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The SL does side work duties for the Crafting Department, some light cleaning and clerical duties.The SL assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

RESPONSIBILITIES:

• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Operate and balance the POS with accuracy and efficiency
• Collect email addresses from guests
• Have current and complete knowledge of current prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter & other departments assigns from time to time
• Coordinate the timing of all orders between Guest Services and Frosting departments.
• Wrap/box all frosted cakes for same-day/next-day orders.
• Follow Crafting Manual to put designs together.
• Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
• Print and verify the delivery log.
• Track crafting material inventory.
• Make and fluff bows.
• Generate personalized message cards.
• Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station

QUALIFICATIONS:

• Possess a strong sense of teamwork
• Ability to follow instructions
• Has integrity
• Takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Attention to detail
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Good organizational skills
• Well-developed fine-motor skills
• Good communication skills
• Strong sense of pride in work

PERKS & BENEFITS:

• We have great operating hours! Monday-Friday 9 am-6 pm, Saturday 10 am-6 pm, closed Sundays
• We observe all major holidays
• Team building outings
• Employee discounts
• We love to celebrate and bring joy to the community
• You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.