Shift Leader: Guest Service & Operations Coach

Taco Bell; Upper Macungie Township (PA); On-site; USD 30,000 - 45,000; Full time

Job summary

A popular fast-food chain in Upper Macungie Township is seeking a Shift Manager to assist with operational tasks, ensure customer satisfaction, and maintain product quality standards. Responsibilities include coaching crew members, conducting audits, managing inventory, and ensuring compliance with safety procedures. This role requires strong leadership skills and a commitment to delivering exceptional service. Flexibility in managing opening and closing procedures is necessary when management is unavailable.

Qualifications

• Assist in routine administrative and operational tasks within the restaurant.
• Driving excellence in customer service and maintaining company standards.
• Provides ongoing coaching and feedback for crew employees.

Responsibilities

• Maintains fast, accurate service and positive guest relations.
• Conducts daily inventory and monitors food preparation.
• Responsible for training crew and overseeing operations in absence of management.

Job description

A popular fast-food chain in Upper Macungie Township is seeking a Shift Manager to assist with operational tasks, ensure customer satisfaction, and maintain product quality standards. Responsibilities include coaching crew members, conducting audits, managing inventory, and ensuring compliance with safety procedures. This role requires strong leadership skills and a commitment to delivering exceptional service. Flexibility in managing opening and closing procedures is necessary when management is unavailable.