Shift Leader: Guest Service & Operations Coach

Taco Bell; Gilbertsville (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular fast-food chain is looking for a Shift Manager to assist in managing daily operations. Responsibilities include ensuring customer satisfaction, maintaining quality standards, and conducting food safety audits. The Shift Manager will also oversee inventory, provide training to crew members, and take charge of opening and closing operations in the absence of management. This position requires strong customer service skills and the ability to coach and mentor hourly employees.

Qualifications

• Experience in customer service and management is preferred.
• Must be able to conduct food safety audits.
• Effective coaching skills for training crew members.

Responsibilities

• Assist management in day-to-day administrative tasks.
• Drive excellence in customer service and product quality.
• Conduct periodic food safety audits.
• Oversee inventory and food preparation standards.
• Train crew members in Learning Zone.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Coaching

Job description

A popular fast-food chain is looking for a Shift Manager to assist in managing daily operations. Responsibilities include ensuring customer satisfaction, maintaining quality standards, and conducting food safety audits. The Shift Manager will also oversee inventory, provide training to crew members, and take charge of opening and closing operations in the absence of management. This position requires strong customer service skills and the ability to coach and mentor hourly employees.