Shift Leader: Guest Service & Operations Coach

Taco Bell; Whitehall (Lehigh County); On-site; USD 19,286 - 27,552; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Manager to assist with daily operations and maintain high standards of customer service. This hourly position involves overseeing food safety and inventory, providing training to crew members, and ensuring all company procedures are followed. The Shift Manager will handle opening and closing tasks when management is unavailable and is critical in upholding product quality standards. Strong coaching and communication skills are essential for success in this role.

Qualifications

• Ability to ensure fast, accurate service and maintain positive guest relations.
• Experience in conducting food safety audits and coaching team members.

Responsibilities

• Assist management with operational tasks and customer service excellence.
• Conduct daily inventory and monitor food preparation and order fulfillment.
• Provide feedback and training for crew employees.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Team coaching

Job description

A leading fast-food restaurant is seeking a Shift Manager to assist with daily operations and maintain high standards of customer service. This hourly position involves overseeing food safety and inventory, providing training to crew members, and ensuring all company procedures are followed. The Shift Manager will handle opening and closing tasks when management is unavailable and is critical in upholding product quality standards. Strong coaching and communication skills are essential for success in this role.