Shift Leader: Guest Service & Operations Coach

Everyday Coffee Company; Tilton (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A foodservice franchise is seeking a Shift Leader in Tilton, NH to coach team members and ensure operational standards are met. Responsibilities include managing shifts, supporting the restaurant manager, and delivering excellent guest service. Ideal candidates should have previous leadership experience, strong communication skills, and a team-focused attitude. This role demands problem-solving abilities and a dedication to maintaining food safety standards.

Qualifications

• Previous leadership experience in retail, restaurant or hospitality preferred.
• Fluent in spoken and written English or the local language.

Responsibilities

• Coach restaurant team members throughout the shift.
• Support Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met during shifts.
• Handle customer complaints and conflicts effectively.

Skills

Guest focused

Problem solving

Motivating others

Basic computer skills

Ability to assist with training

Education

Previous leadership experience in retail, restaurant or hospitality

Fluent in spoken and written English

Job description

A foodservice franchise is seeking a Shift Leader in Tilton, NH to coach team members and ensure operational standards are met. Responsibilities include managing shifts, supporting the restaurant manager, and delivering excellent guest service. Ideal candidates should have previous leadership experience, strong communication skills, and a team-focused attitude. This role demands problem-solving abilities and a dedication to maintaining food safety standards.