Shift Leader — Guest Experience & Team Coach

The Works Bakery Cafe; Manchester (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible hours

60% Employee Meal Discount

Competitive Pay

Medical, Dental, and Vision Insurance

401K with match

Performance-based BONUS opportunities

Job summary

A community-focused café chain is looking for a Shift Leader in Manchester, NH, to train and motivate team members in delivering exceptional guest service. Responsibilities include overseeing daily operations, ensuring Food Safety standards, and handling customer issues. Ideal candidates must have basic computer skills and prior leadership experience in a similar setting. The position offers a collaborative work environment and opportunities for community engagement as part of its benefits.

Qualifications

• Basic computer skills required.
• Fluency in spoken and written English is necessary.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the café managers in meeting operational goals.
• Coach restaurant team members as needed.
• Ensure Food Safety standards are met.
• Handle customer complaints and issues.

Skills

Basic computer skills

Fluent in spoken and written English

Previous leadership experience

Job description

A community-focused café chain is looking for a Shift Leader in Manchester, NH, to train and motivate team members in delivering exceptional guest service. Responsibilities include overseeing daily operations, ensuring Food Safety standards, and handling customer issues. Ideal candidates must have basic computer skills and prior leadership experience in a similar setting. The position offers a collaborative work environment and opportunities for community engagement as part of its benefits.