Shift Leader: Guest-First Ops Coach (Flexible Schedule & Tips)

Buffalo Wild Wings GO; Mansfield Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Tips

Flexible schedule

Employee discount

Paid training

Job summary

Buffalo Wild Wings GO in New Jersey is seeking a Shift Leader to coach Crew Members, set shift priorities, and deliver a great, friendly guest experience while upholding Brand standards. You will lead by example, provide coaching and timely feedback, train teammates, drive sales, and ensure a safe, clean work environment.

Requirements: fluent English, restaurant/ supervisory experience, at least 18, and a high school diploma or equivalent.

Qualifications

• Fluent in English.
• Restaurant, retail or supervisory experience.
• At least 18 years of age (where applicable).
• High School diploma or equivalent preferred.

Responsibilities

• Coach Crew Members to execute standards and guest experience.
• Set shift priorities, goals and results with team.
• Provide coaching and timely feedback to team members.
• Maintain brand standards, safety and sanitation guidelines.

Skills

Fluent English

Restaurant experience

Supervisory experience

18+ years

High School diploma

Education

High School diploma or equivalent

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

SHIFT LEADER RESPONSIBILITIES

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of team members as requested
• Provide coaching and feedback to team members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

SHIFT LEADER SKILLS AND QUALIFICATIONS

• Fluent in English
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

SHIFT LEADER COMPETENCIES

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Work schedule

• Monday to Friday
• Weekend availability
• Day shift
• Night shift
• Overtime

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Referral program
• Employee discount
• Paid training

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.