Shift Leader

Buffalo Wild Wings, Inc.; Henderson (NV); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

401k

Low-cost Health insurance

Dental/Vision insurance

Free meals and discounts

Daily pay options

Uniforms

Working advantage retail discount site

Growth opportunities

Job summary

Buffalo Wild Wings, Inc. in Henderson, NV is seeking a Shift Leader to supervise restaurant operations on a shift-by-shift basis and support the leadership team in coaching employees to deliver fast, friendly service and legendary experiences for guests.

You will lead teams through performance, engagement, and training initiatives, ensuring brand standards are followed and operational goals are met. This role requires 1–2 years of restaurant experience and availability for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• 1-2 years of previous restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Supervise restaurant operations on a shift-by-shift basis.
• Coach employees to ensure tasks are performed effectively.
• Lead performance, engagement, and training initiatives.
• Direct efficient preparation and sale of products for prompt delivery.
• Attend weekly operational meetings led by the Restaurant Leader.
• Uphold guest service standards and brand policies.

Skills

Guest service principles

Team leadership

Customer-focused

Job description

Description:

As a Shift Leader, you will supervise the operation of the

restaurant on a shift-by-shift basis. You will assist the leadership team in

providing support and coaching employees to ensure tasks are performed

effectively, helping create legendary experiences for guests. You will lead

your employees through performance, engagement, and training initiatives. This

position operates under the direction of the Store Leader and directly manages

a shift of employees. Buffalo Wild Wings GO has an atmosphere that creates

stories worth telling - for our guests and for our Team Members. With our

famous wings and flavors in a streamlined and counter-service environment, this

is the place to start the next phase of your career. We're a brand on the rise,

and we need great people as we write the next chapter of our story.

Summary Of Essential Duties and Responsibilities:

Profitability

Follows all cash control and security procedures (e.g. safe

counting, cash drawers)

Maintains inventory by performing Daily and Weekly inventory

inspections

Receives inventory truck orders

Guest

Motivates and directs employees to exceed guest expectations

with accurate, fast, and friendly service in clean surroundings

Handles guest complaints effectively and in a timely manner

People

Provides coaching and feedback to employees to increase the

restaurant team’s capabilities and raise restaurant performance Operations

Sets an example for employees by working hard to implement shift plans and drive operational results

Directs efficient and accurate preparation and sale of

products for prompt delivery within established speed of service guidelines

Motivates employees during the shift on each of the workstations

Reviews restaurant results to identify successes and areas for improvement

Ensures that the restaurant upholds operational and brand standards

Attend/participate in weekly operational meetings led by the Restaurant Leader

Qualifications And Skills:

Must be at least eighteen (18) years of age

1-2 years of previous restaurant experience

Demonstrated understanding of guest service principles

Available to work evenings, weekends, and holidays

Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Benefits

PTO

401k

Low-cost Health insurance

Dental/Vision insurance

Free meals and discounts

Daily pay options

Uniforms

Working advantage retail discount site

Growth opportunities

Company Introduction

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.