Shift Leader: Guest Experience & Team Development

burgerking; Saint Paul (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Scholarship program

Emergency fund

Discount program

Provider cost estimator

Wellness program

Pregnancy planning tool

Job summary

Burger King is hiring for a restaurant leadership role in Saint Paul, MN. You will help develop servant leaders, create memorable guest experiences, and balance service quality with financial goals.

You will train new team members, run impactful huddles, and coach staff to maintain high standards. The role requires high school diploma and 1–2 years of supervisory experience, with the ability to work all shifts in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1–2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders and put people and restaurant first.
• Create memorable guest experiences that bring guests back.
• Balance guest/employee experience with financial goals.
• Welcome new team members and provide training.
• Lead team huddles to motivate and inform the team.
• Ensure ongoing training and coaching for team members.
• Build shift supervisor capability for next levels.
• Thank the team and celebrate success.
• Coach brand service behaviors and provide feedback.
• Monitor speed of service to meet guest expectations.
• Keep the restaurant welcoming and clean.
• Ensure product quality and operational standards are met.
• Partner with GM to create action plans to improve guest metrics.
• Review sales and scheduling to meet QSC goals.
• Ensure accurate daily numbers and cash handling.

Skills

Guest service

Fast-paced work

Communication

Conflict resolution

Shift flexibility

Team leadership

Education

High school diploma

1–2 years supervisory experience

Job description

Burger King is hiring for a restaurant leadership role in Saint Paul, MN. You will help develop servant leaders, create memorable guest experiences, and balance service quality with financial goals.

You will train new team members, run impactful huddles, and coach staff to maintain high standards. The role requires high school diploma and 1–2 years of supervisory experience, with the ability to work all shifts in a fast-paced environment.