Shift Leader: Guest Experience & Team Coach

Buffalo Wild Wings; Melbourne (FL); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Free and discounted products

Career advancement opportunities

Fun, energetic environment

Job summary

Dunkin in Melbourne, FL is seeking a Shift Leader to drive guest satisfaction, supervise crew, and uphold brand standards in a fast-paced environment. You’ll coach team members, manage daily operations, and ensure clean, safe dining areas while delivering the Dunkin experience with energy and reliability.

The role requires at least 1 year of consecutive shift-leader experience in food service, strong leadership and communication skills, cash handling ability, and a flexible schedule including

Qualifications

• Minimum 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Basic math and cash handling skills.
• Ability to work a flexible schedule, including mornings, evenings and weekends.
• Professional References required
• Dunkin experience a Plus

Responsibilities

• Greet guests with a smile and provide prompt, friendly service.
• Resolve guest issues with professionalism and courtesy.
• Ensure guest satisfaction through high-quality products and service.
• Delegate tasks and provide clear direction to team members.
• Coach and mentor team members to improve performance and develop skills.
• Foster a positive and supportive team environment.
• Communicate effectively with team members and management.
• Maintain adherence to Dunkin brand standards and procedures.
• Keep a clean and organized workspace.
• Follow food safety and hygiene protocols.
• Manage inventory and supplies efficiently.
• Operate POS systems and handle cash transactions accurately.
• Address and resolve operational issues promptly.
• Handle customer complaints with professionalism.
• Identify areas for improvement and implement solutions.

Skills

Leadership

Communication

Customer Service

Cash Handling

Teamwork

Problem Solving

Job description

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.

Guest Service

• Greets guests with a smile and provide prompt, friendly service
• Resolve guest issues with professionalism and courtesy
• Ensure guest satisfaction through high-quality products and service

Team Leadership

• Delegates tasks and provides clear direction to team members
• Coach and mentor team members to improve performance and develop skills
• Foster a positive and supportive team environment
• Communicate effectively with team members and management

Operations Excellence

• Ensure adherence to Dunkin brand standards and procedures
• Maintain a clean and organized workspace
• Follow food safety and hygiene protocols
• Manage inventory and supplies efficiently
• Operate POS systems and handle cash transactions accurately

Problem solving

• Address and resolve operational issues promptly
• Handle customer complaints with professionalism
• Identify areas for improvement and implement solutions

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Excellent customer service skills
• Basic math and cash handling skills
• Ability to work a flexible schedule, including mornings, evenings and weekends
• Professional References required
• Dunkin experience a Plus

Benefits

• Competitive pay
• Opportunities for career advancement
• Free and discounted products
• Fun, energetic work environment

Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.