Shift Leader: Guest Experience & Team Coach

Jimmy John's; Livonia (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Jimmy John's in Livonia, MI seeks a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience on every shift.

You will set goals, assign tasks, and motivate teammates while ensuring safety and sanitation guidelines are followed. Strong leadership and communication are essential for success in a fast-paced restaurant environment.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Strong math and writing skills.
• Basic computer skills.
• At least 18 years of age.
• High School diploma or equivalent preferred.

Responsibilities

• Lead shift by coaching Crew Members and assigning tasks.
• Maintain brand standards and guest satisfaction.
• Handle cash over/short and cash handling per shift.
• Resolve guest concerns promptly and professionally.
• Help train new crew members as requested.

Skills

Fluent English

Supervisory experience

Restaurant experience

Math skills

Basic computer skills

18+ age

HS diploma preferred

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Jimmy John's team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!