Shift Leader

Jimmy John's; Northville (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Jimmy John's is seeking a Shift Leader to guide crew members during shifts, ensuring brand standards and a great guest experience. You will assign tasks, coach staff, and motivate the team to hit goals while maintaining safety and cleanliness.

The role emphasizes training support, effective communication, and operational excellence. The ideal candidate has supervisory experience in restaurant or retail, solid math and writing skills, and a commitment to guest satisfaction.

Qualifications

• Fluent in English is required.
• Restaurant, retail, or supervisory experience is preferred.
• Strong math and writing skills.
• Basic computer skills are needed.
• Must be at least 18 years old where applicable.
• High School diploma or equivalent is preferred.

Responsibilities

• Support a respectful team environment and communicate shift priorities, goals, and results.
• Coach and provide feedback to crew members to meet brand standards.
• Assist in training crew members as requested and support their development.
• Create and maintain a guest-first culture; resolve guest issues and ensure safety and sanitation guidelines are followed.
• Drive sales and ensure brand standards and marketing initiatives are executed; manage shift cash over/short.
• Ensure products are prepared according to brand standards and maintain a clean, safe work environment.
• Support a fast, friendly guest experience by maintaining professionalism under pressure and pacing workload.
• Help implement operational routines to keep restaurant running smoothly.
• Contribute to overall team performance and assist teammates to meet shift goals.
• Maintain accuracy in cash handling and point-of-sale procedures during shifts.
• Follow company policies and hygiene requirements to protect guests and coworkers.
• Communicate effectively with team members to ensure smooth shift transitions.

Skills

Fluent in English

Supervisory experience

Math skills

Writing skills

Basic computer skills

Minimum age 18

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Jimmy John's team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!