Guest-First Shift Supervisor & Team Coach

Workstream; Albion Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Jimmy John's in Albion Township, MI is seeking a Shift Leader to coach Crew Members and ensure brand standards while delivering a great, friendly guest experience during each shift. You will set goals, assign tasks, provide timely feedback, resolve guest issues, support training, and help maintain safety, quality, and cleanliness while driving sales and executing initiatives.

This role requires English fluency, 18+ age, and a high school diploma or equivalent; prior restaurant or supervisory

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Responsibilities

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills

Fluent in English

Restaurant or supervisory experience

Math skills

Writing skills

Basic computer skills

Age 18+

Education

High School diploma or equivalent (preferred)

Job description

Jimmy John's in Albion Township, MI is seeking a Shift Leader to coach Crew Members and ensure brand standards while delivering a great, friendly guest experience during each shift. You will set goals, assign tasks, provide timely feedback, resolve guest issues, support training, and help maintain safety, quality, and cleanliness while driving sales and executing initiatives.

This role requires English fluency, 18+ age, and a high school diploma or equivalent; prior restaurant or supervisory