Shift Leader: Guest Experience & Team Coach

Rensko Holdings; Dublin (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional coffee shop franchise in Dublin, Ohio is seeking a Shift Supervisor to oversee daily operations. You will lead a team, ensuring exceptional guest experiences and compliance with company policies. The ideal candidate will demonstrate strong leadership skills, have a commitment to customer service, and understand health and safety protocols. Responsibilities include managing team member performance, handling cash procedures, and addressing guest complaints promptly. This role requires an individual who can thrive in a fast-paced environment and maintain high operational standards.

Qualifications

• Must be 16 years of age or older.
• Demonstrates leadership qualities and treats team members with respect.
• Knowledge of health and safety legislation and practices.

Responsibilities

• Supervise team member activities to ensure operational standards.
• Respond to guest complaints and ensure customer satisfaction.
• Manage shift cash procedures and documentation.
• Maintain health and safety protocols.

Skills

Leadership

Team management

Customer service

Problem-solving

Health and safety compliance

Job description

A regional coffee shop franchise in Dublin, Ohio is seeking a Shift Supervisor to oversee daily operations. You will lead a team, ensuring exceptional guest experiences and compliance with company policies. The ideal candidate will demonstrate strong leadership skills, have a commitment to customer service, and understand health and safety protocols. Responsibilities include managing team member performance, handling cash procedures, and addressing guest complaints promptly. This role requires an individual who can thrive in a fast-paced environment and maintain high operational standards.