Shift Leader: Guest Experience & Restaurant Ops

Workstream; Sylacauga (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Leadership development opportunities

Career advancement

Flexible scheduling

Employee meal discounts

Positive team environment

Job summary

Popeyes Louisiana Kitchen in Sylacauga, AL is seeking a Shift Supervisor to lead the restaurant during assigned shifts, drive guest service, and support team development while maintaining food quality, safety, and profitability. This role supports the management team by fostering a positive, high-energy work environment and executing standards with accuracy.

You will coach and motivate staff, ensure timely service, and uphold cleanliness and hospitality standards across all duties.

Qualifications

• Previous restaurant or hospitality leadership experience preferred.
• High school diploma or equivalent preferred.
• Strong communication and leadership skills.
• Ability to coach and motivate others.
• Ability to multitask in a fast-paced environment.
• Reliable transportation and dependable attendance.
• Flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead and motivate the team during each shift.
• Coach team members on performance, procedures, and guest service.
• Promote a positive, respectful, and accountable work environment.
• Recognize strong performance and address opportunities immediately.
• Assist with training and onboarding new team members.
• Deliver fast, friendly, and accurate service.
• Resolve guest concerns professionally and promptly.
• Ensure every guest leaves satisfied.
• Maintain high hospitality standards throughout every shift.
• Execute opening, shift change, and closing procedures.
• Ensure food quality, freshness, and presentation standards are met.
• Monitor ticket times and production flow.
• Maintain restaurant cleanliness inside and outside the building.
• Complete shift checklists and operational routines.
• Follow all food safety and sanitation procedures.
• Ensure proper product handling, cooking, holding, and storage.
• Maintain health department and company standards.
• Verify cash handling and security procedures are followed.
• Assist in controlling food and labor costs.
• Minimize waste through proper product rotation and portion control.
• Support inventory accuracy and product management.
• Ensure company assets are protected.

Skills

Leadership

Communication

Coaching

Multitasking

Reliability

Attendance

Flexible scheduling

Education

High school diploma or equivalent

Job description

Popeyes Louisiana Kitchen in Sylacauga, AL is seeking a Shift Supervisor to lead the restaurant during assigned shifts, drive guest service, and support team development while maintaining food quality, safety, and profitability. This role supports the management team by fostering a positive, high-energy work environment and executing standards with accuracy.

You will coach and motivate staff, ensure timely service, and uphold cleanliness and hospitality standards across all duties.