Shift Leader: Guest Experience & Ops Champion

NAYA - Arsenal Yards; Watertown (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Commuter benefits

Employee discounts and free company meals

Growth opportunities

Job summary

A local dining establishment in Watertown, Massachusetts is seeking an experienced leader to oversee operations. Responsibilities include managing profitability, developing team members, and ensuring high-quality service. The ideal candidate has over 2 years of experience in a similar role, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers competitive pay and a variety of benefits including medical insurance and employee discounts.

Qualifications

• 2+ years of related leadership experience at a similar caliber concept.
• Proficient in English, both written and verbal.
• Able to lift at least 50 pounds regularly and perform extensive walking for 8–10 hours a day.

Responsibilities

• Ensure store profitability by driving sales and managing costs.
• Oversee food and beverage preparation to meet quality standards.
• Hire, train, and evaluate team members.
• Engage with guests and handle complaints proactively.
• Utilize financial tools to monitor sales and key metrics.

Skills

Leadership

Strong communication skills

Time management

Organizational skills

Adaptability

Tools

Microsoft Office

Gmail

Job description

A local dining establishment in Watertown, Massachusetts is seeking an experienced leader to oversee operations. Responsibilities include managing profitability, developing team members, and ensuring high-quality service. The ideal candidate has over 2 years of experience in a similar role, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers competitive pay and a variety of benefits including medical insurance and employee discounts.