Shift Leader: Guest Experience & Operations Coach

Legacy Chicken, LLC; Las Cruces (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Popeyes is seeking a Shift Supervisor to help lead daily operations, mentor team members, and ensure high standards of service. The role emphasizes guest engagement, safety, and efficiency on shift, with a focus on maintaining quality and a welcoming dining area.

The Shift Supervisor will actively participate in team huddles, support the General Manager with operations, and model brand service behaviors to deliver a memorable guest experience.

Qualifications

• Minimum Age: 18 years old
• Previous restaurant leadership experience preferred

Responsibilities

• Coaches, trains and develops team members around processes and procedures at each station
• Actively participates in team huddles offering great ideas
• Consistently thanks the team and celebrates success
• Serves as a role model and coaches Brand service behaviors
• Fixes bottlenecks, calls chicken drops and monitors Speed of Service
• Makes sure the restaurant is welcoming and clean
• Spends time with the guests in the dining room doing table touches throughout the shift
• Supports the team to resolve guest concerns quickly
• Ensures product quality and all standards are met on their shift
• Provides ideas to the restaurant General Manager to improve guest metrics and feedback
• Leads each shift by delegating duties, assigning tasks, and following up with all team members
• Must be proficient in each are of the restaurant to assist when necessary
• Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
• Ensures accuracy of inventory and waste tracking
• Reviews and approves invoices and inter-store transfers (ISTs)
• Checks people charts and production planning and makes necessary adjustments
• Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Job description

Popeyes is seeking a Shift Supervisor to help lead daily operations, mentor team members, and ensure high standards of service. The role emphasizes guest engagement, safety, and efficiency on shift, with a focus on maintaining quality and a welcoming dining area.

The Shift Supervisor will actively participate in team huddles, support the General Manager with operations, and model brand service behaviors to deliver a memorable guest experience.