Shift Leader: Elevate Ops & Guest Experience

Popeyes - 5328 - Oakland; Oakland (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Popeyes in Oakland is seeking a Shift Manager to support the Restaurant General Manager during shifts, drive sales and guest satisfaction, and lead restaurant teams to deliver fast, accurate service while maintaining brand standards.

As you progress through levels, you will oversee inventory, cash handling, scheduling, and training of Team Members, with ServSafe certification required. This role requires flexible availability and strong leadership to optimize labor and costs.

Qualifications

• High School diploma or GED required; ServSafe Certification required.
• Proven leadership and guest-service focus with strong communication skills.
• Experience in fast-paced QSR environments and cash handling preferred.

Responsibilities

• Lead shift operations to meet sales, service, and quality goals.
• Coach and train team members across stations and ensure compliance with standards.
• Manage inventory, cash handling, and scheduling during shifts.
• Drive guest satisfaction with accurate, fast, and friendly service.

Skills

Leadership

Customer service

Cash handling

Inventory management

Staff training

Communication

Problem solving

Education

High School diploma or GED

ServSafe Certification

Tools

POS System

Inventory software

Job description

Popeyes in Oakland is seeking a Shift Manager to support the Restaurant General Manager during shifts, drive sales and guest satisfaction, and lead restaurant teams to deliver fast, accurate service while maintaining brand standards.

As you progress through levels, you will oversee inventory, cash handling, scheduling, and training of Team Members, with ServSafe certification required. This role requires flexible availability and strong leadership to optimize labor and costs.