Shift Leader - Green Bay West

Goodwill NCW Jobs; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill NCW in Green Bay, WI is seeking a full-time Store Lead to guide a dynamic retail team in a fast-paced environment. You will oversee daily operations, train and coach staff, and ensure a safe, clean, and welcoming backroom and storefront.

The role emphasizes teamwork, communication with leadership, and flexible scheduling to meet store needs. The position requires at least a high school diploma and 1+ year of retail leadership experience, with strong time management, customer service,

Qualifications

• High School diploma or equivalent preferred.
• 1+ year of retail leadership experience preferred.
• Strong time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with common reporting and dashboard tools.
• Ability to maintain confidentiality.
• Reliable transportation and ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Responsibilities

• Provides oversight, guidance, and support to team members as directed by the Store Manager.
• Leads team members by assisting with training, coaching and developing skills.
• Maintains a clean, safe, and organized work area.
• Demonstrates strong proficiency while remaining adaptable in a dynamic environment, supporting a wide range of tasks including opening and closing the store.
• Maintains a consistent presence throughout store while engaging with team members and customers.
• Communicates with store leadership team and team members in a way that promotes an effective and consistent flow of information throughout the store.
• Other duties as assigned.

Skills

Time management

Prioritization

Communication

Customer service

Attention to detail

Problem solving

Decision making

Confidentiality

Reliability

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Reporting tools

Job description

Job Details

Job Location: Green Bay West Store - Green Bay, WI 54303

Position Type: Full Time

Job Shift: Full Time

Who We Are

Goodwill NCW is a nonprofit organization with a mission of elevating people byeliminatingbarriers to employment.Our unwavering commitment to understanding and addressing the unique needs of our communities drives us to continuously evolve.Together, we transform lives through skill building for sustained employment and improved financial stability.We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.

What You’ll Get To Do

• Provides oversight,guidance,and supportto team members as directed by the StoreManager.
• Leads team members byassistingwith training,coachingand developing skills.
• Maintainsaclean,safe,andorganizedwork area.
• Demonstrates strongproficiencywhileremainingadaptable in a dynamic environment, supporting a wide range of tasks including opening and closing the store.
• Maintains a consistent presence throughoutstorewhile engaging with team members and customers.
• Communicateswith store leadership team and team members in a way that promotes an effective and consistent flow of information throughout the store.
• Other duties as assigned.

Qualifications

What We Need From You

• High School diploma or equivalentpreferred.
• 1+year(s)ofretailleadershipexperiencepreferred.
• Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customerserviceand attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint,SharePointand Outlook.
• Experience withcommonreporting and dashboard tools.
• Ability tomaintainconfidentiality.
• Reliable transportation and ability toworka flexible schedule, including holidays, evenings, and weekends, with regular andtimelyattendancein accordance withthe assigned work schedule.

Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform thekeyfunctions of this job.Accommodationsmay be made to enable individuals with disabilitiesto perform the essential functions.

• Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability to repetitively:
• Sit or stand for prolonged periods of time (up to 8 hours).
• Independently twist,lift, carry,pushorpull moderate (10pounds) to heavy (25 pounds) of weight; using a team liftfor objects weighing over 25 pounds.
• Reach (approximately 54inches).
• Frequently stoop, bend, kneel, crouch.
• Sufficienthand and finger dexterity to perform detailed tasks.
• Verbally communicate to exchange information.