Assistant Store Manager - Stevens Point (Full Time)

Goodwill NCW Jobs; Stevens Point (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill NCW is seeking a Store Leader to oversee operations at the Stevens Point location. You will guide team members and leaders, manage donor intake, and ensure a customer-centric shopping experience while maintaining store standards.

As a leader, you will handle talent development, scheduling, payroll, and safety, and contribute to achieving sales and production goals through effective planning and communication.

Qualifications

• High School diploma or equivalent preferred.
• 4+ years of leadership experience preferred.
• Excellent time management and prioritization; ability to handle multiple tasks under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with reporting and dashboard tools.
• A valid driver’s license with acceptable driving record and ability to travel to other locations is required.
• Ability to work a flexible schedule, including holidays, evenings, and weekends.

Responsibilities

• Provides oversight, guidance, and support to team members and leaders as directed by Store Manager and Regional Manager.
• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and a customer-centric experience.
• Assists in talent management including hiring, onboarding, training, performance management, mentoring and development to build a high performing team.
• Assists in executing business strategies to ensure store meets or exceeds forecasted sales and production plans.
• Executes and sustains department SOPs to maintain standards of store presentation, organization, safety, and policies.
• Maintains regular presence in-store, engaging with team members and gathering feedback.
• Ensures regulatory compliance, conducts audits, and promotes safe work practices.
• Supports marketing, advertising, and community engagement efforts and drives performance metrics.

Skills

Time management

Communication

Customer service

Attention to detail

Problem-solving

Decision-making

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Reporting tools

Job description

Job Details

Job Location: Stevens Point Store - Stevens Point, WI 54481

Position Type: Full Time

Job Shift: Full Time

Who We Are

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You’ll Get To Do

• Providesoversight, guidance, and support to team membersand leadersas directed by the StoreManagerand RegionalManager.
• Overseesthe donation door to store floorprocess, ensuring proper stewardship of all donations and creating a customer‑centric experience for our shoppers.
• Assumes leadership in store operational aspects such astalent management;including hiring, onboarding, training, performance management, mentoring and development to build a high performing team and strong bench strengthas directed by the StoreManager.
• Assists in executingbusiness strategies to ensure store is meeting or exceeding their forecasted sales and production plans. Responsible for assisting in the delivery of the financial and operationalgoals in assigned store, including people, sales, staffing, scheduling, payroll, store growth, expenses, mission integration, budgeting, and safety as assigned.
• Assists in the execution and sustainment of department standard operating procedures to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards, and all organizational policies and procedures.
• Manages change through effective planning, communication, and coaching.
• Maintains a consistent presence through the store, engaging and seeking feedback from team members.
• Assistswith ensuring regulatory compliance, conducts facility and equipment audits, and promotes safe work practices aligned with safety standards.
• Executes,at the direction of theStore Manager and Regional Manager,marketing, advertising, and communication strategies and works with community members on mission awareness and advancement.
• Managesa broad range of retail activities, including scheduling,opening/closing procedures,production efficiency and volume,store cleanliness, store safetyand securityoperational procedures,anddrivingperformance metrics,while ensuring completion of the leader checklists and team communications.
• Leads team through hiring, onboarding, training, performance management, mentoring and development of team members to create a high performing team including cross training of skills.
• Other duties as assigned.

Qualifications

• High School diploma or equivalentpreferred.
• 4+yearsofleadershipexperiencepreferred.
• Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customerserviceand attention to detail.
• Excellent problem-solving and decision-making skills.
• AtleastabasiclevelofcompetencywithWord,Excel,PowerPoint,SharePointand Outlook.
• Experiencewithreportinganddashboardtools.
• Ability tomaintainconfidentiality.
• Avaliddriver’slicense with an acceptable driving record and the ability to travel to other locations isrequired.
• Ability toworkaflexibleschedule, including holidays, evenings, and weekends, with regular andtimelyattendancein accordance withthe assigned work schedule.

Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform thekeyfunctions of this job.

• Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability to repetitively:
• Sit or stand for prolonged periods of time (up to 8 hours)
• Independently twist,lift, carry,pushorpull moderate (10pounds) to heavy (25 pounds) of weight; using a team liftfor objects weighing over 25 pounds.
• Reach (approximately 54inches).
• Frequently stoop, bend, kneel, crouch.
• Sufficienthand and finger dexterity to perform detailed tasks.
• Verballycommunicate to exchange information.