Shift Leader: Flexible Schedules, Growth & Guest Delight

Torchy's Tacos; Gilbert (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Discount card for you and your spouse

Medical, dental, and vision benefits (

PTO after 1 year of employment

401(k) after 6 months

Damn Good career

Job summary

Torchy’s Tacos is seeking a Shift Leader to ensure every shift runs smoothly and deliver a Damn Good experience to guests. You will balance hands-on leadership with guiding the team across FOH and BOH tasks.

You’ll lead shifts, handle key holder responsibilities, supervise tasks, engage with guests, and train teammates to meet high standards of food safety and service in a fast-paced environment.

Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift up to 40 pounds and stand for extended periods.

Responsibilities

• Shift Leadership: lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities: open and close the restaurant, including setting up and securing the facility.
• Task Delegation: identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience: actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support: assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence: maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management: support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling: supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety: complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem-Solving: resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility: perform other duties or special projects as assigned to meet evolving business needs.

Skills

Leadership

Food safety

Guest service

Restaurant operations

Flexibility

Job description

Torchy’s Tacos is seeking a Shift Leader to ensure every shift runs smoothly and deliver a Damn Good experience to guests. You will balance hands-on leadership with guiding the team across FOH and BOH tasks.

You’ll lead shifts, handle key holder responsibilities, supervise tasks, engage with guests, and train teammates to meet high standards of food safety and service in a fast-paced environment.