Shift Leader

Torchy's Tacos; Pearland (TX); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Damn Good food discount

Flexible schedules

Growth opportunities

Medical, dental, and vision after 1 yr

401(k) after 6 months

PTO after 1 year

Torchy’s Family Foundation

Job summary

Torchy’s Tacos in Pearland, TX is seeking a Shift Leader to run shifts, balancing front-of-house and back-of-house duties to deliver a Damn Good guest experience. You will lead, mentor, and support team performance, ensuring operational excellence and adherence to safety standards.

The role includes opening/closing as a key holder, managing inventory, cash handling, and flexible scheduling. Growth opportunities and benefits accompany a rewarding team environment focused on guest satisfaction.

Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• State alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry up to 40 pounds and stand or walk for extended periods.

Responsibilities

• Lead shifts with a focus on delivering exceptional guest experiences and operational excellence.
• Serve as a key holder responsible for opening and closing the restaurant.
• Delegate tasks to team members to keep the restaurant running smoothly.
• Engage with guests to address concerns with urgency and care.
• Assist in hiring, training, and mentoring team members.
• Maintain FOH and BOH processes including recipe adherence and food safety.
• Assist inventory management and line checks to uphold quality.
• Supervise cash handling during opening/closing activities.
• Ensure compliance with health, safety, and regulatory checklists.
• Resolve issues promptly and professionally, escalating when necessary.
• Perform additional duties as needed.

Skills

Leadership experience

Food safety knowledge

ServSafe Manager certification

Alcohol-server certification

Flexibility to work varied shifts

Ability to lift 40 pounds

Job description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

What We Need

As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands‑on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

What You’ll Do

• Shift Leadership: lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities: serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Task Delegation: identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience: actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support: assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence: maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management: support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling: supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety: complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem‑Solving: resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility: perform other duties or special projects as assigned to meet evolving business needs.

How You’ll Do It

• Leadership: set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment.
• Adaptability: remain calm and effective in a fast‑paced, dynamic environment, handling challenges with confidence and creativity.
• Communication: ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• Attention to Detail: uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• Teamwork: work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

Minimum Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol‑server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual English/Spanish, a plus.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash‑handling processes.
• Proven ability to handle high‑pressure situations with professionalism.

Benefits

• $19.00 – $21.00 per hour based on experience.
• Flexible schedules.
• Incredible growth opportunities. This is more than just a job—it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse.
• Access to all benefits including medical, dental, and vision for full‑time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.