Shift Leader - Flexible Schedule & Guest-First Coach

Baskin-Robbins; New Haven (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Vision insurance

Job summary

Shift Leaders at Dunkin' are responsible for coaching team members during their shift to execute Brand standards and deliver great guest service. They set goals, assign tasks, and motivate with timely feedback.

Required: basic computer skills, fluent English, and prior leadership in retail or hospitality. You will help maintain food safety, manage inventory, and schedule staff while upholding franchise standards.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Shift Leaders at Dunkin' are responsible for coaching team members during their shift to execute Brand standards and deliver great guest service. They set goals, assign tasks, and motivate with timely feedback.

Required: basic computer skills, fluent English, and prior leadership in retail or hospitality. You will help maintain food safety, manage inventory, and schedule staff while upholding franchise standards.