Shift Leader: Flexible Hours, Growth & Fire-Grilled Service

Pho Prime, LLC; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

No overnight hours

Free meal during shift

Employee discount on food

Career growth from within

Flexible scheduling (Full-Time or Part

Medical, Dental, Vision Insurance

401K with match

Paid vacation

Employee Assistance Program

Flexible spending accounts

Discounts on entertainment

Job summary

Pho Prime, LLC in Los Angeles, CA is seeking a Shift Leader to guide the crew during shifts, ensuring fast, friendly service and smooth operations. You’ll lead by example, manage opening/closing, and support daily restaurant goals.

Ideal candidates have a high school diploma or GED, some supervisory experience, and the ability to train staff on new procedures. Competitive pay and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent (GED) preferred.
• Must be certified on EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Responsibilities

• Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
• Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
• Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.

Skills

Leadership

Customer service

Training & mentoring

Shift supervision

Education

High school diploma or GED

Job description

Pho Prime, LLC in Los Angeles, CA is seeking a Shift Leader to guide the crew during shifts, ensuring fast, friendly service and smooth operations. You’ll lead by example, manage opening/closing, and support daily restaurant goals.

Ideal candidates have a high school diploma or GED, some supervisory experience, and the ability to train staff on new procedures. Competitive pay and opportunities for growth are offered.