Shift Leader: Fast-Paced Team, Growth & 5-Star Service

Workstream; Birmingham (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Health/Dental/Vision programs

Growth opportunities

Family atmosphere

Direct Deposit

Monthly contests

Digital Redbook

Job summary

Dunkin' Donuts Franchisee is seeking experienced shift leaders to guide a fast-paced, growing restaurant and deliver a 5‑star guest experience. You will recruit, train, coach, and motivate team members, ensuring clear expectations and consistent procedures in a family-friendly environment.

The role emphasizes strong leadership, problem solving, and adaptability to maintain smooth operations and guest satisfaction across shifts.

Qualifications

• High School diploma or GED (preferred).
• One or more years shift management experience.
• Open/ flexible work availability.
• Demonstrated ability to lead and manage your own shift in a fast-paced, dynamic environment.
• Good with problem solving and decision making.

Responsibilities

• Cultivate a 5-star team environment by recruiting, training, coaching, and counseling team members; communicate job expectations; plan, monitor, enforce policies and procedures.
• Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.
• Delight our guests by exceeding their expectations and providing a 5 Star Guest experience.

Skills

Leadership

Team development

Customer service

Education

High School diploma or GED

Job description

Dunkin' Donuts Franchisee is seeking experienced shift leaders to guide a fast-paced, growing restaurant and deliver a 5‑star guest experience. You will recruit, train, coach, and motivate team members, ensuring clear expectations and consistent procedures in a family-friendly environment.

The role emphasizes strong leadership, problem solving, and adaptability to maintain smooth operations and guest satisfaction across shifts.