Shift Leader: Fast-Paced Pizza Ops & Team Performance

Papa John's International; Kansas City (MO); On-site; USD 20,664,000 - 23,419,000; Full time

Job summary

Papa John's International is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service to drive restaurant profitability. The role involves enforcing company policies and legal compliance, and supporting smooth operations across all stations.

The position emphasizes following procedures, maintaining product quality, controlling food and labor costs, and ensuring readiness for operations.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe or local/state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.

Responsibilities

• Adheres to station guidelines and duties for each area, including dough management and portioning.
• Strives to meet the restaurant's product goals and customer service standards, addressing customer needs.
• Exhibits core values and maintains a positive, flexible attitude.
• Ensures adequate shift coverage and immediate problem resolution to maintain quality and cost controls.
• Contributes to profit goals by managing costs and inventory using company systems.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Previous restaurant shift lead experience

Stable employment history

Legally eligible to work (18+)

Job description

Papa John's International is seeking a Shift Leader to supervise shifts and work areas, ensuring high-quality products and customer service to drive restaurant profitability. The role involves enforcing company policies and legal compliance, and supporting smooth operations across all stations.

The position emphasizes following procedures, maintaining product quality, controlling food and labor costs, and ensuring readiness for operations.