Shift Leader - Fast-Paced, People-First Team Coach

Chick-fil-A; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Scholarship opportunities

Flexible scheduling

Leadership development opportunities

Discounted meals

Job summary

Workstream is seeking team members for Chick-fil-A in Tampa, Florida. This role focuses on leadership development and customer service in a positive work environment. Candidates should have prior experience in a fast-paced setting, preferably at Chick-fil-A, with abilities in multitasking and communication.

The position offers various benefits, including health options, flexibility in scheduling, and numerous development opportunities. Join us to build your career while making a difference in your community.

Qualifications

• Minimum of one year of Chick-fil-A shift-leading experience preferred.
• Experience as a leader or completion of a leadership development course.
• Ability to lift up to 50 lbs as needed.

Responsibilities

• Communicate employee performance feedback to the Leadership Team.
• Partner with leadership to ensure appropriate staffing levels.
• Coach, motivate, and develop team members.
• Drive tactical business results through daily objectives.
• Maintain respectful working relationships.

Skills

Leadership

Customer service

Communication

Multitasking

Basic computer proficiency

Education

High school diploma or equivalent

Tools

POS systems

Order-taking technology

Job description

Benefits

• Health benefits available
• 401(k) with company match (eligibility requirements apply)
• Scholarship opportunities up to $2,500 per year
• Flexible scheduling
• Leadership development opportunities
• Discounted meals
• Positive, supportive work environment

Requirements

(Applications that do not meet the experience requirement will not be considered)

• Prior Chick-fil-A experience preferred, including a minimum of one (1) year of Chick-fil-A shift-leading experience
• Experience as a leader or completion of a leadership development course
• Proven ability to lead in a fast-paced, team-oriented environment
• Basic computer proficiency
• High school diploma or equivalent
• Comfortable using POS systems and order-taking technology
• Ability to multitask with minimal direction
• Ability to work on your feet and outdoors for extended periods
• Ability to lift up to 50 lbs as needed
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude with strong communication skills
• Customer-service-focused mindset

Responsibilities

• Communicate employee performance feedback and policy/procedure violations to the Leadership Team
• Partner with leadership to ensure appropriate daily staffing levels
• Coach, motivate, and develop team members
• Drive tactical business results through daily and hourly objectives
• Maintain respectful and professional working relationships
• Serve as a subject matter expert for Front of House processes
• Support inventory and facilities management
• Execute opening/closing procedures
• Operate POS and order-taking technology at front counter, drive-thru, and outside order-taking
• Ensure product quality, cleanliness, and consistency
• Assist in all team member positions as needed
• Demonstrate knowledge of the Chick-fil-A brand and menu
• Complete additional tasks as assigned by leadership

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.