Shift Leader — Shape Guest Experience & Team Growth

Tropical Holdings Illinois, LLC; Town of Oconomowoc (WI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Medical, dental and vision insurance

401(k) with company match

Employee discounts

Flexible scheduling

Job summary

SERVE Hospitality Group is hiring a Shift Leader to guide and support crew, elevate guest experiences, and ensure smooth operations across each shift. This role is a key step in our internal growth pathway in a fast‑paced, upbeat environment.

The position offers competitive hourly pay with tips, flexible scheduling, and a strong benefits package. Join us to lead by example in a people‑first team focused on service and quality.

Qualifications

• Customer-service oriented with a positive attitude and energy.
• Ability to lead and support crew members during shifts.
• Willingness to learn and follow brand standards and safety guidelines.

Responsibilities

• Lead, support, and motivate crew members during the shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean, safe cafe environment and food safety compliance.
• Monitor inventory and assist with restocking.
• Execute opening and closing procedures consistently.
• Provide coaching and training to new team members.
• Promote an upbeat, hospitality-driven atmosphere.

Skills

Motivated team players

Excellent communicators

Customer-service minded

Strong coaching ability

Reliable and punctual

Comfortable being active

Flexible with scheduling

Legally authorized to work

Leadership experience preferred

Job description

SERVE Hospitality Group is hiring a Shift Leader to guide and support crew, elevate guest experiences, and ensure smooth operations across each shift. This role is a key step in our internal growth pathway in a fast‑paced, upbeat environment.

The position offers competitive hourly pay with tips, flexible scheduling, and a strong benefits package. Join us to lead by example in a people‑first team focused on service and quality.