Shift Leader — Fast-Paced Bakery Lead & Guest Champion

Insomnia Cookies; Amherst (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next 1

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a Shift Leader to guide bakery operations and deliver warm, delicious cookies with outstanding guest service. You’ll lead a Cookie Crew, train teammates, and keep the bakery running smoothly across busy shifts.

Ideal candidates bring 1+ year in customer-focused environments, strong communication, and a collaborative mindset. Evening, late-night, weekend, and holiday availability is expected in this fast-paced, food-service setting.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Retail experience

Guest service

Communication

Team player

Problem solving

18+ years

Food safety awareness

Job description

Insomnia Cookies is seeking a Shift Leader to guide bakery operations and deliver warm, delicious cookies with outstanding guest service. You’ll lead a Cookie Crew, train teammates, and keep the bakery running smoothly across busy shifts.

Ideal candidates bring 1+ year in customer-focused environments, strong communication, and a collaborative mindset. Evening, late-night, weekend, and holiday availability is expected in this fast-paced, food-service setting.